Shipping & Returns

SHIPPING AND RETURNS POLICY

At checkout, once you enter your shipping address, you will see the available shipping options, including international shipping.

Orders ship as soon as they are processed by our store. All orders ship from our office in Miami, Florida, USA. Delivery time depends on the carrier, the shipping method selected at checkout, and the destination address.

After you place your order, we will keep you updated by email. Please allow one or two extra days after the estimated delivery date for any unexpected delays, such as weather conditions.

If you do not receive your package, please contact us at info@koraldesigns.com. Include your order number in the email so we can track your shipment and help you receive your package as soon as possible.

Please note that once your order has been processed, we cannot change your shipping address or reroute packages.

If a package cannot be delivered to the address you provided or is returned to our store, we will contact you to arrange reshipment, and additional fees may apply.

NOTE: International duties and taxes may apply depending on the destination country and are the responsibility of the customer.

RETURN AND EXCHANGE POLICY

APPLIES TO ORDERS WITHIN THE U.S. ONLY

Return or exchange requests must be made within 30 days of the purchase date.

Returns:

We're sorry to hear you'd like to return an item.

To return your purchase, please email us at info@koraldesigns.com. Please include your order number and the reason for the return. We will reply by email with instructions.

Please note that returns are issued as Store Credit, which you can use in our store at any time on any item. Items must be returned unused, unwashed, undamaged and in perfect condition. All items must be returned in their original packaging with all tags attached. Returned packages must include all bags, wrapping, boxes and certificates included in the original packaging.

We will notify you by email when we receive your returned package. Please allow 7 to 10 business days for your Store Credit to be processed once the package arrives at our warehouse; we will do our best to process it as soon as possible. Once your return is approved and processed, we will email you your Store Credit. Shipping costs are non-refundable.

We reserve the right to refuse a return if the items are not in good condition, have been worn or altered in any way, or are missing their original tags.

Note: All shipping costs to return an item are the responsibility of the customer.

Exchanges:

If you would like to exchange your item for a different size or style, we'll be happy to help!

Please email info@koraldesigns.com and include your order number and the reason for the exchange. We will reply by email with instructions.

Items must be returned unused, unwashed, undamaged and in perfect condition. All items must be returned in their original packaging with all tags attached. Returned packages must include all bags, wrapping, boxes and certificates included in the original packaging.

We will ship your new item as soon as the exchange is processed. Please allow approximately 7 to 10 business days from the day we receive your item back at our store.

We reserve the right to refuse an exchange if the items are not in good condition, have been worn or altered in any way, or are missing their original tags.

Note: All shipping costs for exchanges are the responsibility of the customer, as well as any price difference for the new item. If the price difference is in your favor, you will receive Store Credit.

We're sorry, but items purchased outside the U.S. are not eligible for returns or exchanges. International orders are final sale.

If you need more information, please contact our customer service team at info@koraldesigns.com. We will get back to you as soon as possible to answer any questions. Thank you!

NOTE: ALL SALE ITEMS ARE FINAL SALE. WE DO NOT ACCEPT RETURNS ON SALE ITEMS.