Política de envíos y devoluciones

SHIPPING AND RETURNS POLICY

At the time of purchase, various shipping options will be offered, including the international shipping option, upon entering the address to which the package will be sent.

Orders are shipped as soon as they are processed in our store. All shipments are made from our office located in the city of Miami, Florida, USA. Delivery time depends on the carrier, the shipping method chosen at the time of purchase, and the destination address.

When placing your order, you will be kept informed by email. Please allow one or two days after the estimated delivery date for any setbacks that may occur, such as weather conditions that may delay your order.

If you do not receive your package, please contact us at info@shopkoral.com. Include your order number in the email so that we can track your shipment and help you obtain your package as soon as possible.

Please note that once your order has been processed, we cannot change your shipping address or reroute packages.

If a package cannot be delivered to the address you provided or is returned to our store, we will contact you to arrange reshipment, and certain fees may apply.

NOTE: International tax charges may apply depending on the country of destination and are the responsibility of the customer.

RETURN OR EXCHANGE POLICY

APPLIES ONLY TO ORDERS WITHIN THE U.S.

Requests for returns or exchanges of an order must be made within 30 days of the date of purchase.

Returns:

We are sorry to hear that you wish to return an item.

If you wish to return your purchase, please send us an email at

info@shopkoral.com. Please include your order number and the reason you are returning the item. We will send you an email with instructions to follow.

Please note that we will issue a Store Credit, which you may use in our store whenever you wish and for any item. Items must be returned unused, unwashed, undamaged, and in perfect condition. All items must be returned in their original packaging with all tags attached and in perfect condition. Returned packages must include all bags, wraps, boxes, and certificates included in the original packaging.

We will notify you by email when we receive the returned package. Please allow 7 to 10 business days to process the Store Credit once the package arrives at our warehouse. We will try to do it as soon as possible. Once your return is approved and processed, we will send you a Store Credit via email. Shipping costs will not be refunded.

We reserve the right to refuse a return if the products are not in good condition, have been used or altered in any way, or if the original tags are missing.

Note: All shipping costs to return an item are the responsibility of the customer.

Exchanges:

If you would like to exchange your product for another size or style, we would be happy to help you!

Send an email to info@shopkoral.com. Please include your order number and the reason for the exchange. We will send you an email with instructions to follow.

Items must be returned unused, unwashed, undamaged, and in perfect condition. All items must be returned in their original packaging with all tags attached and in perfect condition. Returned packages must include all bags, wraps, boxes, and certificates included in the original packaging.

We will send your new product as soon as the exchange is processed in our store. Please allow approximately 7 to 10 business days from the day we receive your product back at our store.

We reserve the right to refuse an exchange if the products are not in good condition, have been used or altered in any way, or if the original tags are missing.

Note: All shipping costs for the exchange will be the responsibility of the customer, as well as any price difference for the new product. If the price difference is in your favor, you will receive a Store Credit.

We are sorry, items purchased outside the U.S. are not eligible for returns or exchanges. International orders are final sale.

If you need more information, please contact our customer service: info@shopkoral.com

We will contact you as soon as possible to answer any questions. Thank you.

NOTE: ALL SALE ITEMS ARE FINAL SALE; WE DO NOT ACCEPT RETURNS IN THIS CASE.